These Terms of Use ("Terms") govern your use of Try It On, a product of NFN Labs (OPC) Pvt Ltd ("NFN Labs," "we," "us" or "our"). By installing or using either service below, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the service.
These Terms cover two services:
Try It On Chrome extension (the "Extension"), which you install and use yourself.
Try It On: AI Virtual Fitting (the "Shopify App"), which merchants add to their Shopify store so their shoppers can use try-on.
How to read these Terms: Part A (Section 3) applies only to the Extension. Part B (Section 4) applies only to the Shopify App. All other sections apply to both. In these Terms, "you" means whoever is using the service: an Extension user, a merchant or a shopper.
2. Eligibility
Extension users and shoppers must be at least 18 years old.
Merchants must be at least 18, and able to enter a binding contract for the business whose store they install the Shopify App on. Accepting these Terms for a business confirms you are authorised to do so.
We rely on your declaration of age. We may suspend or end access if we have reason to believe a user is under 18.
3. Part A: Try It On Chrome extension
3.1 Account and security
You sign up with Google Sign-In, and are responsible for keeping your Google account secure.
You are responsible for all activity under your Try It On account.
Tell us straight away at contact@nfnlabs.in if you suspect unauthorised access.
3.2 The service
The Extension lets you:
upload reference photos of yourself;
see clothing from supported online stores, such as Amazon, Myntra and Ajio, on your reference photos using AI; and
save, compare, download and share your try-ons in your personal feed.
Consent to photo processing: uploading reference photos gives your explicit consent for us to process them only to generate your try-ons, as the Privacy Policy explains. This consent is separate from accepting these Terms, and you can withdraw it by deleting your photos or account.
Third-party stores: the Extension works on stores we do not own or control. We are not responsible for their products, prices, content or availability, and any purchase is between you and that store.
3.3 Use of generated images
You may use try-on images for personal, non-commercial purposes, including sharing them on social media. You may not sell them, use them in advertising, or present them as official images of a retailer's product.
3.4 Payments and refunds
Payments: paid features are billed through our payment provider, [Stripe]. Prices and plan limits are shown before you buy.
Refunds: payments are final and non-refundable, including for dissatisfaction with results or accidental purchases, except where the law requires otherwise. Your statutory rights, for example under India's Consumer Protection Act, 2019, or EU consumer law, are not affected.
4. Part B: Try It On: AI Virtual Fitting
Sections 4.1 to 4.6 apply to merchants. Section 4.7 applies to shoppers.
4.1 The service
The Shopify App adds a virtual try-on button to your store. Shoppers upload a photo of themselves and see the product they are viewing on them, generated by AI from your product images. You choose which products show try-on and how the button looks.
4.2 Plans and billing
Billing through Shopify: all charges are billed through Shopify's billing system and appear on your Shopify invoice, in USD or in your local currency where Shopify supports it. We never receive your card or bank details.
Plans: each plan includes a monthly try-on allowance, as shown on our App Store listing and in the app. Recurring charges are billed every 30 days. Custom or Enterprise plans may be agreed separately in writing.
Plan changes: upgrades and downgrades take effect at the start of your next billing cycle, with no partial charges or credits. The exception is upgrading from the Free plan, which applies immediately.
Cancelling: to stop paying, downgrade to the Free plan. This takes effect at your next billing cycle, like any other downgrade.
Missed payments: if a charge fails, you have 3 days to resolve it. After that, your store moves to the Free plan.
Price changes: we give at least 30 days' notice before changing the price of a plan you are on.
4.3 Try-on allowance and extra packs
Monthly allowance: at the start of each billing cycle, your plan's allowance is added to your subscription balance.
Rollover: unused subscription credits carry forward to the next billing cycle only, up to 25% of your plan's monthly allowance. Credits above that cap, or still unused after that one cycle, expire. The Free plan has no rollover.
Extra try-on packs: on a paid plan, you can buy extra try-ons as separate one-off purchases, from 300 try-ons at $0.066 per try-on. They go into a separate top-up balance and do not expire.
Order of use: try-ons use your subscription balance first, then your top-up balance.
When credits run out: try-on pauses on your storefront until you buy an extra pack or your next billing cycle starts. We never charge you automatically for extra usage.
Daily limit: to keep the service reliable for every store, each store has a daily try-on limit for its plan, shown in the app. Once it is reached, try-on pauses until the next day. Your unused credits are not affected.
Plan changes: at a plan change, the subscription balance you carry forward is limited to the new plan's rollover cap (25% of its monthly allowance). Any excess moves into your top-up balance instead of being lost. Downgrading to the Free plan moves your whole remaining subscription balance into your top-up balance, which you can keep using.
4.4 Refunds
Plan fees and extra try-on packs are non-refundable, including when you downgrade, cancel or let rolled-over credits expire, except where the law requires otherwise or we agree in writing. Any refund or credit is issued through Shopify.
4.5 Your responsibilities as a merchant
Tell your shoppers: your store's privacy policy must say you use Try It On for virtual try-on and link to our Privacy Policy.
Product images: you must have the right to use the product images and information in your store for try-on.
Children: do not invite shoppers to upload photos of children, for example on products marketed for children.
Shoppers' images: do not use shoppers' photos or try-on images for marketing or any other purpose without their consent.
Honest presentation: try-on images are AI previews, not photos of the real product being worn. Do not present them as exact representations of fit, size or colour.
Lawful use: use the Shopify App only in line with Shopify's terms and applicable law.
4.6 Uninstalling
You can uninstall at any time from your Shopify admin. Shopify then ends your subscription, and no further charges are made. We keep your credit balances with our billing records, so if you reinstall, you pick up where you left off. Your store's other data, including shoppers' photos and try-on images, is deleted as the Privacy Policy describes.
4.7 Terms for shoppers
If you use try-on on a merchant's store:
you must be 18 or older, and upload only a photo of yourself;
uploading your photo gives your explicit consent for us to process it for try-on, as the Privacy Policy explains;
you may use your try-on images for personal, non-commercial purposes, including sharing them; and
try-on images are AI previews, and any purchase is between you and the merchant.
5. Acceptable use
5.1 Prohibited content
You must not upload content that:
infringes others' rights: you must own, or have permission to use, every photo you upload;
is illegal or explicit: no pornographic, sexual, violent or otherwise offensive images;
shows another person without consent: upload only photos of yourself, never of third parties;
impersonates anyone: or misrepresents your affiliation with a person or entity; or
is harmful: such as malware or any other malicious content.
Content screening: all uploaded photos are screened automatically for prohibited content. Flagged content may be reviewed by a person, and we may remove it and suspend or end the account or access without notice. Flagged content is never used to train AI models. You can appeal a decision by emailing contact@nfnlabs.in.
5.2 Prohibited use
You must not:
use either service for any unlawful purpose, or in breach of data protection or intellectual property law;
reverse-engineer, decompile or try to extract our AI models, prompts or algorithms;
interfere with the services, or bypass their security or usage limits;
use bots, scripts or scrapers to access the services or extract data beyond their intended use; or
resell or offer either service to others, or use it for any commercial purpose these Terms do not allow, without our written consent.
6. Protection of children
Both services are only for people aged 18 and over. We follow India's Digital Personal Data Protection Act, 2023, the Protection of Children from Sexual Offences (POCSO) Act, 2012, the Information Technology Act, 2000, and international child-protection practice.
No images of children: uploading, processing or generating any image of a person under 18 is prohibited and a material breach of these Terms.
Zero tolerance: creating child sexual abuse material (CSAM) or any other exploitation of minors is a serious criminal offence, punishable by imprisonment under Indian law and similar laws worldwide.
Reporting: we monitor for this misuse and report suspected illegal activity involving minors to India's National Cyber Crime Reporting Portal and other law enforcement authorities. We cooperate fully, including by providing data and metadata.
Parents and guardians: if you believe a child has given us personal data or photos, contact contact@nfnlabs.in and we will delete them.
You agree to indemnify NFN Labs against any claim arising from your upload or misuse of images of minors.
7. Intellectual property
Our property: the software, designs, logos, AI models and other content of both services belong to NFN Labs or its licensors.
Your photos: you keep ownership of the photos you upload. You give us a limited, non-exclusive, worldwide, royalty-free licence to store and process them only to provide the service to you.
Product images: retailers and merchants keep ownership of their product images and designs. Merchants give us a limited licence to use their product images and information only to provide the Shopify App.
Generated images: a try-on image combines your likeness with a retailer's or merchant's product. We give you a limited, non-exclusive, revocable licence to use it as Sections 3.3 and 4.7 allow. It does not give you rights to the product's design or brand.
8. Disclaimer of warranties
Both services are provided "as is" and "as available", without warranties of any kind. We do not promise that they will be uninterrupted or error-free. Try-on images are AI-generated previews: we do not guarantee that they accurately show how a product will fit, look, size or colour in real life. To the extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement.
9. Limitation of liability
To the fullest extent the law allows, NFN Labs is not liable for any indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, sales, data or goodwill. This includes losses from product returns or purchase decisions based on try-on images. It applies to claims arising from:
your use of, or inability to use, either service;
the conduct or content of any third party, including stores, merchants and shoppers; and
unauthorised access to or changes to your content.
Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim arose.
10. Indemnification
You agree to defend, indemnify and hold harmless NFN Labs and its officers, employees and agents against any claims, losses and costs, including legal fees, arising from:
your use of either service;
your breach of these Terms;
your violation of anyone else's rights, including copyright, privacy and image rights; or
for merchants, your store, your products, and your dealings with your shoppers.
11. Suspension and termination
By us: we may suspend or end access to either service, without notice or liability, if you breach these Terms. For breaches that are not serious, we will normally give notice and a chance to fix them first, unless immediate action is needed to protect the service, other users or to meet the law.
By you: Extension users can delete their account in the Extension or by emailing contact@nfnlabs.in. Merchants can uninstall the Shopify App from their Shopify admin.
Effect: when access ends, your right to use the service ends immediately. Sections 5 to 13 continue to apply.
12. Governing law and disputes
These Terms are governed by the laws of India.
Any dispute will first be discussed in good faith.
If that fails, the parties will try mediation in Chennai, Tamil Nadu, India, before starting legal proceedings.
If mediation fails, the courts of Chennai, Tamil Nadu, India, have exclusive jurisdiction.
If you are a consumer, mandatory mediation may not apply to you, and consumer protection laws may let you bring proceedings in your country of residence.
13. General terms
Changes to these Terms: we may update these Terms. For material changes, we give at least 30 days' notice in the service, by email or on this page. Continuing to use the service after changes take effect means you accept them.
Severability: if a provision is found invalid, it is limited to the minimum extent needed, and the rest stays in force.
No waiver: not enforcing a right does not waive it.
Entire agreement: these Terms and the Privacy Policy are the entire agreement between you and NFN Labs about the services. For merchants, Shopify's own terms also apply to your use of the Shopify App.
Assignment: you may not transfer these Terms without our written consent. We may assign them, for example in a merger or acquisition.
Force majeure: we are not liable for delays or failures caused by events outside our reasonable control, including natural disasters, war, outages of third-party services, and actions of authorities.
14. Contact us
NFN Labs (OPC) Pvt Ltd Address: Kasturi Apartments, Radhakrishnan Salai 6th Street, Krishnapuram, Mylapore, Chennai, Tamil Nadu 600004, India